Delivery & Shipping

For delivery within Australia we use Express Australia Post. We choose this dispatch service because of the comprehensive tracking it provides, which provides 100% customer satisfaction. 

*FREE EXPRESS SHIPPING does not apply to oversized and or fragile items. In the instance when FREE EXPRESS SHIPPING does not apply, this will be clearly stated on the items product page. An additional quote for delivery can easily be obtained by emailing

Your PORTER & FERNE online order will be dispatched on the same day if placed before 2pm AEST. Otherwise, orders will be dispatched within 24 hours of being placed. Online orders placed over a weekend or on a public holiday, will be dispatched on the next business day.

The estimated delivery time for Express Australia Post to metropolitan areas is 1-2 business days and the estimated delivery time for rural or remote areas is 3-4 business days. Please note that there may be delays to these estimated shipping times during busy periods.

Once your order has been dispatched, you will receive a tracking number and email updates about its progress so you know exactly when to expect it. Your order needs a signature upon delivery, if you are absent during the attempt to deliver your order the Australia Post courier will leave a 'we missed you' delivery card, instructing you further on how to obtain your order.

If you have any questions about the delivery of an online order, please contact the
PORTER & FERNE customer care team at

Is an option available to customers wishing to arrange the pick up of their online order from PORTER & FERNE Shop 6/180 Alexandra Parade, Alexandra Headlands QLD 4572.