Delivery & Shipping
FREE EXPRESS SHIPPING
For all purchases within Australia.
*FREE EXPRESS SHIPPING does not apply to over sized and fragile items. In the instance when FREE EXPRESS SHIPPING does not apply this will be clearly stated in the items product page and an additional quote for delivery can eaily be obtined by emailing firstname.lastname@example.org
DISPATCH & DELIVERY INFORMATION
Your Porter & Ferne order will be dispatched on the same day if ordered before 2pm AEST. Otherwise, orders will be dispatched within 24 hours of being placed, unless placed over a weekend or on a public holiday - in this case, it will be dispatched on the next business day.
For delivery in Australia we use Express Aust. Post. The estimated delivery time for metropolitan areas in Australia is 1-2 business days, and the estimated delivery time for rural or remote areas is 3-4 business days. Please note that there may be delays to these estimated shipping times during busy periods.
Once your order has been dispatched, we will send you a tracking number and email updates about its progress so you know exactly when to expect it. Your order needs a signature upon delivery, so if there is no one around to receive it the Aust. Post courier will leave a missed delivery card. You can then organise for your order to be re-delivered whenever it suits you!
If you have any questions about the delivery of your order, contact the Porter & Ferne Customer Care team at email@example.com