Q&A

I'm not sure what size to buy...
If you’re unsure, you can compare your measurements to our sizing chart or speak to our friendly in-store stylists by calling +61 7 5373 7058, Mon-Fri 10am-5pm AEST.

An item I want to buy is sold out – will you be restocking it?
In some instances we do receive additional stock once a style is SOLD OUT. If you would like to enquire about a style or size that has become unavailable online please email the Porter & Ferne Customer Care team at info@porterandferne.com

How do I use a discount code or a credit note?
To enter a discount or credit note code, copy and paste the code into ‘COUPON/VOUCHER CODE’ box during checkout and hit 'APPLY'. Provided that your order complies with the terms of the offer, the discount will then be taken off your order total. If you are having any issues with a discount code or credit note please email the Porter & Ferne Customer Care team at info@porterandferne.com

If you have an existing credit note, it will be available in your Porter & Ferne account and displayed as a payment option during checkout.

A discount code can be used in conjunction with a credit note. If you are using a credit note code, just copy and paste the discount code into the box, hit 'APPLY', and then enter the credit note code.

Why isn’t my discount code working?
There are a number of reasons why your code might not be working. Check that:
- You’re logged into your customer account.
- The items in your cart meet the requirements for the promotion (i.e. they are full priced items; they total more than $100).
- The code has not expired.

If you’re still having trouble, contact the Porter & Ferne Customer Care team at info@porterandferne.com

Can I use more than one promotional code on my order?
Only one of our discount codes can be used per transaction. However, if you have a credit note from a previous order, this can be used in conjunction with a promotional code.

I forgot to enter my promotional code! What can I do?
Unfortunately we cannot enter codes manually after an order has been placed. You’ll have to save it for your next order!

I’m trying to sign into my account – help!
Although you don’t need an account to make a purchase, you will need to create one if you wish to use a promotional code or track your order. 

Firstly, check that you have previously created a customer account – not just signed up to our newsletter!

If you’re seeing the ‘invalid login or password’ message, make sure your email and password are correct.

If you still can’t sign in, you can request for a password reminder to be sent – just follow the prompts on the page and enter your account email.

If you’re still having trouble, contact the Porter & Ferne Customer Care team at info@porterandferne.com

Can I cancel or change my order?
As our orders are dispatched quickly, we are unable to cancel or change the details in your order once it has been placed.

Why haven’t I received a shipping confirmation email?
Please allow 24 hours for shipping confirmation emails to come through, or until the next business day if ordering over a weekend.

Sometimes our emails can wind up in junk or spam folders. Try checking there first and adding us as a contact to avoid this!

You can also check that your order has gone through by logging in and viewing the ‘My Account’ section.