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Terms & Conditions

STOCK AVAILABILITY
While Porter & Ferne makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item.

ORDER CANCELLATION
As our orders are processed and dispatched quickly, we are unable to cancel or change any details in your order once it has been placed. If you have any problems with your order, please contact info@porterandferne.com as soon as possible. Please be advised that you also have the option to return your order within 14 days of receipt.

SALES + OFFERS
All offers and promotions are subject to the following conditions, in addition to any conditions specified upon entering the relevant code at checkout:
- Promotions are only applicable to orders over the minimum value threshold specified in the offer.
- Promotions are only applicable to products specified in the offer.
- Only one promotion code may be used per order (individual credit notes can be used in conjunction with promotions).
- You must be logged in to your account to use a promotion code.
- For promotions with a minimum spend requirement, your order must remain at or over this amount after any returns for the discount to continue to apply.
- Codes are valid for one use per customer unless otherwise stated.
- Porter & Ferne takes no responsibility for coupons that were not applied during the checkout process and discounts cannot be applied after an order has been placed.
- Sale items, including those covered by further discounts, can only be returned for store credit (in the absence of any product faults).
- A full-priced item purchased with a promotional discount does not qualify as a sale product.
- BNKR reserves the right to end any promotions, sales or discount offers at any time.

Please contact Porter and Ferne Customer Care at info@porterandferne.com if you have any further enquiries regarding a promotion.

EMAIL MARKETING
For the subscription and receiving of emails, we do follow the opt in/out policy. If anyone wants to opt out of receiving emails from us, please click the unsubscribe link included in every message. If you are having trouble unsubscribing, please do not hesitate to contact us at info@porterandferne.com

IMAGES
For all enquires regarding website or social media images please contact info@porterandferne.com

CUSTOMER CARE
Need help? Email us at info@porterandferne.com
 or call us on +61 7 5373 7058 between 10am - 5pm, Monday to Friday AEST.